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500-450 Practice Questions

Implementing and Supporting Cisco Unified Contact Center Enterprise Exam Practice Test


Total 14 Pages
Total 70 Questions

500-450 Practice Questions

Question# 1

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
Choose the Choices:


Question# 2

In the Cisco Contact Center Enterprise solution, which process is responsible for peer - to - peer synchronization?
Choose the Choices:


Question# 3

Refer to the exhibit. Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
Choose the Choices:


Question# 4

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
Choose the Choices:


Question# 5

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
Choose the Choices:


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