Payment Refund Procedure:
Our "payment refund procedure" is quite simple and we will require following information from you:
Send us a scanned copy of "enrollment slip" in certification exam i.e. we need to know that when you registered for the exam.
Send us a scanned copy of your Result/Score Report.
Order number of product purchased from us.
Name and Payment method
For refunds, our email: [email protected]
It will be a repayment of the funds or you will be advised to procure a new product that may help you to pass your exam. We'll refund your money within 7 business days.
Payment Refund Policy:
In order to save ourselves from scammers and continue this Money Back Guarantee for loyal customers we do want to make sure that:
- Candidate prepared for the examination and spent at least 7 days studying our materials.
- The Candidate didn't skip the examination due to personal problems.
- We are responsible for Candidate's failure due to a faulty product delivered by us.
- You have purchased the product from us within last 90 days.
- Guarantee does not apply to "non-proctored" exams i.e. exams available online without a proctor.
- Customer can ask for refund or replacement if he purchased the wrong product by mistake before downloading the product.
- Our Guarantee Policy is not applicable to Adobe, Avaya, CISSP, PMI, HPE, HRCI, Riverbed, Fortinet, SAP, Salesforce and SSCP exams.
- Retired exam. (For customers who use our current product to attend the exam which is already retired.)
- Please note that Refund option/claim is not Available/Possible for any discounted or promotion products. Refund will be available only for Full price Products.