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7492X Practice Questions

Avaya Aura Call Center Elite Support Exam Exam Practice Test


Total 17 Pages
Total 83 Questions

7492X Practice Questions

Question# 1

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number. Which two commands would provide information to isolate the problem? (Choose two.)
Choose the Choices:


Question# 2

Which three statements are true about virtual routing? (Choose three.)
Choose the Choices:


Question# 3

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true?
Choose the Choices:


Question# 4

In a multi - site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?
Choose the Choices:


Question# 5

In which document can the events table be found?
Choose the Choices:


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