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CIS-CSM Practice Questions

Certified Implementation Specialist - Customer Service Management Exam Practice Test


Total 48 Pages
Total 239 Questions

CIS-CSM Practice Questions

Question# 1

Agents and managers cannot create knowledge articles from Community questions.
Choose the Choices:


Question# 2

Information about a customer’s service contract is found in Knowledge.
Choose the Choices:


Question# 3

From what places in SN can an agent create a case? (Choose three.)
Choose the Choices:


Question# 4

What are the conditions that matching rules are based on? (Choose two.)
Choose the Choices:


Question# 5

Matching rules enhance assignment capability by ____________________.
Choose the Choices:


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