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CIS-CSM Practice Questions

CIS-CSM Practice Questions

Question# 1

Agents and managers cannot create knowledge articles from Community questions.

Question# 2

Information about a customer’s service contract is found in Knowledge.

Question# 3

From what places in SN can an agent create a case? (Choose three.)

Question# 4

What are the conditions that matching rules are based on? (Choose two.)

Question# 5

Matching rules enhance assignment capability by ____________________.

Note:

Related Exams Questions

CIS-CSM Practice Questions

CIS-CSM Practice Questions

Question# 1

Agents and managers cannot create knowledge articles from Community questions.

Question# 2

Information about a customer’s service contract is found in Knowledge.

Question# 3

From what places in SN can an agent create a case? (Choose three.)

Question# 4

What are the conditions that matching rules are based on? (Choose two.)

Question# 5

Matching rules enhance assignment capability by ____________________.

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CIS-CSM EXAM

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