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Energy-and-Utilities-Cloud Practice Questions

Salesforce Energy and Utilities Cloud Accredited Professional Exam Practice Test


Total 8 Pages
Total 40 Questions

Energy-and-Utilities-Cloud Practice Questions

Question# 1

An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections. What two elements need to be defined during the discovery phase of the implementation?
Choose the Choices:


Question# 2

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?
Choose the Choices:


Question# 3

An energy company is looking to track relationships with their electricity and gas business - to - consumer (B2C) subscribers and differentiate them from their business - to - business (B2B) corporate accounts. Which two functionalities should the energy and utilities consultant use for the customer data model?
Choose the Choices:


Question# 4

Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
Choose the Choices:


Question# 5

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360 - degree view that allows the customer service agents of the company to see the following information in one glance • Identify the caller • Provide answers to questions about billing. consumption, and payments • Add meter readings • Manage user complaints. • Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan. Which two functionalities should the consultant use to achieve this?
Choose the Choices:


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