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FS-Con-101 Practice Questions

Salesforce Certified Field Service Consultant Exam Practice Test


Total 33 Pages
Total 163 Questions

FS-Con-101 Practice Questions

Question# 1

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute. Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers
Choose the Choices:


Question# 2

Service appointments in a “cannot complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a “cannot complete” status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the consultant recommend to meet the requirement? Choose 2 answers
Choose the Choices:


Question# 3

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day. How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
Choose the Choices:


Question# 4

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?
Choose the Choices:


Question# 5

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock. Where should the technician record this information?
Choose the Choices:


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