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ITIL-DSV Practice Questions

ITIL 4 Specialist: Drive Stakeholder Value Exam Practice Test


Total 16 Pages
Total 80 Questions

ITIL-DSV Practice Questions

Question# 1

An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?
Choose the Choices:


Question# 2

An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded. You are responsible to manage the supplier. How will you engage with the cabling provider?
Choose the Choices:


Question# 3

Which of the following is an advantage of a user community?
Choose the Choices:


Question# 4

In consideration to the complaints of long waiting times, an organization wants to improve its service desk. Which is the most appropriate action that the Service Desk Manager should consider?
Choose the Choices:


Question# 5

An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers. Which factor should NOT be considered by the Supplier Manager in the decision making process?
Choose the Choices:


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