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ITIL-DSV Practice Questions

ITIL-DSV Practice Questions

Question# 1

An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?

Question# 2

An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded. You are responsible to manage the supplier. How will you engage with the cabling provider?

Question# 3

Which of the following is an advantage of a user community?

Question# 4

In consideration to the complaints of long waiting times, an organization wants to improve its service desk. Which is the most appropriate action that the Service Desk Manager should consider?

Question# 5

An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers. Which factor should NOT be considered by the Supplier Manager in the decision making process?

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ITIL-DSV Practice Questions

ITIL-DSV Practice Questions

Question# 1

An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?

Question# 2

An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded. You are responsible to manage the supplier. How will you engage with the cabling provider?

Question# 3

Which of the following is an advantage of a user community?

Question# 4

In consideration to the complaints of long waiting times, an organization wants to improve its service desk. Which is the most appropriate action that the Service Desk Manager should consider?

Question# 5

An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers. Which factor should NOT be considered by the Supplier Manager in the decision making process?

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