PL-600 Practice Questions

Box 1: Omnichannel for Customer Service dashboard Scenario: Workers must be able to communicate in near real-time with worker support agents. The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual. If you choose to expand your customer service offering to provide chat and channels, the Customer Questions & Answers PDF Page 3 Service workspace seamlessly adjusts to support managing conversations as well. Note: As an agent with the Customer Service Representative security role, when you open Customer Service workspace, you start on the Customer Service Agent Dashboard unless your administrator has changed the default view. This dashboard shows you your active cases, cases you can work in queues you are assigned to, and your open activities. You can open existing cases and activities or begin working new cases from the queues you are assigned to and create activities. Box 2: Dynamics 365 Customer Service Scenario: First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.

B,C

A,B

Box 1: Microsoft Teams First up employees must be able to contact each other by using a secure system to ask and answer questions about medical cases. Microsoft Teams key capabilities: Connected Secure Managed Collaborative and productive Box 2: Microsoft 365 Business Voice Workers must be able to communicate in near real-time with worker support agents. Microsoft 365 Business Voice makes it easy for small and medium organizations to turn Microsoft Teams into a powerful and flexible telephone system. It's a replacement for traditional telephony providers and in-house phone systems that can be difficult and costly to manage.

Box 1: Assign: Cascade None Scenario: Worker still records must be archived after ten years and are then removed from the main system. Assign: The referenced table record owner is changed. Cascade None: Do nothing. Incorrect Answers: Cascade All: Perform the action on all referencing table records associated with the referenced table record. Box 2: Delete: Restrict Scenario: Worker information must not be deleted from the system while skill and job placement history records for the worker exist in the system. Referential, Restrict Delete: In a referential, restrict delete relationship between two tables, you can navigate to any related rows. Actions taken on the parent row will not be applied to the child row, but the parent row cannot be deleted while the child row exists. This is useful if you do not want child rows to become orphaned. This forces the user to delete all of the children before deleting the parent.