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33820X Practice Questions

Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Exam Practice Test


Total 13 Pages
Total 64 Questions

33820X Practice Questions

Question# 1

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates. To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
Choose the Choices:


Question# 2

A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self - service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing. Which application solution will meet their requirements?
Choose the Choices:


Question# 3

A customer has provided you with the following solution requirements: • A 360 - degree view of the customer journey across touch points and agent interactions • Leverage the thin client Interface to reduce costs versus downloading and managing thick clients • No modifications to the Call Center Elite infrastructure • Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
Choose the Choices:


Question# 4

An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements: • Synchronizes with a deskphone to share the control of telephony and agent features • Includes capabilities of integrated video and Instant messaging • Increases collaboration • Reduces agent talk time and facilitates first call resolution To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)
Choose the Choices:


Question# 5

A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release. Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
Choose the Choices:


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