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58 Practice Questions

ITIL 2011 Foundation Exam Practice Test


Total 65 Pages
Total 324 Questions

58 Practice Questions

Question# 1

Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices
Choose the Choices:


Question# 2

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Choose the Choices:


Question# 3

Which of the following are classed as stakeholders in service management? 1. Customers 2. Users 3. Suppliers
Choose the Choices:


Question# 4

Which of the following is the best definition of service management?
Choose the Choices:


Question# 5

Which of the following is the best definition of IT service management?
Choose the Choices:


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