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ITSM20F.EN Practice Questions

IT Service Management Foundation Exam Practice Test


Total 24 Pages
Total 116 Questions

ITSM20F.EN Practice Questions

Question# 1

What is the objective of a Management System?
Choose the Choices:


Question# 2

Which of the aspects listed below is included in ISO/IEC 20000?
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Question# 3

Which of the following tasks is assigned to each process manager?
Choose the Choices:


Question# 4

Which of the following must be included within the Service Management plan?
Choose the Choices:


Question# 5

Which service changes should be documented in change records?
Choose the Choices:


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