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MB-230 Practice Questions

Microsoft Dynamics 365 Customer Service Functional Consultant Exam Practice Test


Total 62 Pages
Total 310 Questions

MB-230 Practice Questions

Question# 1

DRAG DROP You need to configure the system to store answers about claims. Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order. Answer: Reference: https://docs.microsoft.com/en - us/dynamics365/customer - service/customer - service - hub - user - guide - knowledge - article
Choose the Choices:


Question# 2

HOTSPOT You need to create and configure objects to support the requirements. How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer:
Choose the Choices:


Question# 3

You need to configure the queue for telephone - based cases. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Choose the Choices:


Question# 4

HOTSPOT You need to configure the correct settings. Which settings should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer:
Choose the Choices:


Question# 5

You need to search for answers to customer claims. Which type of search should you perform?
Choose the Choices:


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