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AP-209 Practice Questions

Advanced Field Service Accredited Professional Exam Practice Test


Total 14 Pages
Total 68 Questions

AP-209 Practice Questions

Question# 1

Green Energy Solutions would like to become more competitive by providing a better service experience to prospects calling in to request an initial assessment visit. What should a consultant recommend to the business in order to achieve such a goal?
Choose the Choices:


Question# 2

An admin notices that an org currently has a large number of qualified candidates per Service Appointment. How can the admin reduce the number of candidates per appointment in order to improve optimization quality?
Choose the Choices:


Question# 3

Green Energy Solutions provide two types of services 'New Installs' (high revenue, high priority with a 3 day SLA) and 'Inspections' (proactive, low priority activities due 3 months out). The company incurs a penalty for missing due dates which the service manager would like to avoid. However, not at the expense of a new install. What should the consultant's recommendation be in such a case?
Choose the Choices:


Question# 4

Green Energy Solutions has resources in multiple countries and time zones. Each country has different holidays and permitted working hours. What should the consultant configure to support this?
Choose the Choices:


Question# 5

A customer wants to collect a mobile worker's geolocation history in the Field Service Mobile App only for some of the resources, while for others, they want this option to be disabled. How can a consultant implement this requirement?
Choose the Choices:


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