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ITIL4-DPI Practice Questions

ITIL 4 Strategist: Direct, Plan and Improve Exam Practice Test


Total 8 Pages
Total 40 Questions

ITIL4-DPI Practice Questions

Question# 1

An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud - based system will be used both internally and by an outsourced call centre. This high - cost, high - priority initiative has many critics who are concerned with lack of resources. Which stakeholder’s support for this initiative is MOST needed to obtain necessary resources and overcome concerns?
Choose the Choices:


Question# 2

A service provider has developed a strategy to increase its revenue by launching a new cloud storage service. This strategy is being cascaded down to the technical teams. Which is a relevant objective that will support the strategy?
Choose the Choices:


Question# 3

When planning a new service, which three factors should be considered when defining the value that the service will create?
Choose the Choices:


Question# 4

Which type of plan would outline the organizational vision for a multi - year infrastructure expansion?
Choose the Choices:


Question# 5

In an organization, IT teams are working on documented, structured, and systematic processes for all customer - facing work. Which concept is this an example of?
Choose the Choices:


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