Practice SDI SD0-101 Exam With Latest Questions & Answers Free

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SD0-101 Practice Questions

SD0-101 Practice Questions

Question# 1

Some things can get in the way of good communication which of these options has the biggest impact on a Service Desk?

Question# 2

Which option is the best example of a closed question?

Question# 3

What is the best type of questioning to use to disengage a caller whilst ensuring a professional approach to call management?

Question# 4

Which of these options is NOT part of the correct procedure for putting a user on hold?

Question# 5

Your organisation has recently implemented SLAs and OLAs. A new starter on your team has confided in you that they dont really understand what an OLA is; how would you explain it to him/her?

Note:

Related Exams Questions

SD0-101 Practice Questions

SD0-101 Practice Questions

Question# 1

Some things can get in the way of good communication which of these options has the biggest impact on a Service Desk?

Question# 2

Which option is the best example of a closed question?

Question# 3

What is the best type of questioning to use to disengage a caller whilst ensuring a professional approach to call management?

Question# 4

Which of these options is NOT part of the correct procedure for putting a user on hold?

Question# 5

Your organisation has recently implemented SLAs and OLAs. A new starter on your team has confided in you that they dont really understand what an OLA is; how would you explain it to him/her?

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SD0-101 EXAM

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