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6211 Practice Questions

6211 Practice Questions

Question# 1

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

Question# 2

Where is the administration of outbound campaigns and management of dialing lists performed?

Question# 3

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

Question# 4

Which Avaya Aura® Contact Center component expands the contact center to manage internet - based contacts such as email and Web communications?

Question# 5

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

Note:

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6211 Practice Questions

6211 Practice Questions

Question# 1

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

Question# 2

Where is the administration of outbound campaigns and management of dialing lists performed?

Question# 3

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

Question# 4

Which Avaya Aura® Contact Center component expands the contact center to manage internet - based contacts such as email and Web communications?

Question# 5

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

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