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7392X Practice Questions

Avaya Aura Call Center Elite Implementation Exam Exam Practice Test


Total 13 Pages
Total 63 Questions

7392X Practice Questions

Question# 1

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
Choose the Choices:


Question# 2

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?
Choose the Choices:


Question# 3

A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports. Which statement is true about this scenario?
Choose the Choices:


Question# 4

What provides built - in real - time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?
Choose the Choices:


Question# 5

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
Choose the Choices:


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